SHIPPING POLICY

Thank you for visiting and shopping at Self Defense Mall. The Following are the terms and conditions that constitute our Shipping Policy.

Shipping Processing Time

  • Orders will ship within 1-2 business days. 

    • NOTE: If placing your order through Sezzle – It takes 3-5 Business Days for the payment to clear to Self Defense Mall.  Once the payment has cleared we will start the shipping process.
  • Business days are Monday through Friday excluding national holidays and any day our office is closed as announced in our weekly e-mail blasts.

  • If we are experiencing a high volume of orders, shipments may be delayed by a few hours. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
  • We automatically insure all packages over $100.00 that we ship. The cost of this insurance is included in the freight charge and therefore passed on to the customer. 

Carriers

  • Self Defense Mall ships by FedEx, UPS or USPS for domestic orders. Unless otherwise specified, orders will be shipped by standard USPS.

Damaged/ Missing Items/ Wrong Item Sent Claims

  • Any time an order is received that has been damaged, items are missing from the order, or the wrong items have been sent, it must be reported to Self Defense Mall within three business days after receipt of the faulty order. Any claim after three business days will be void.

Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated by “Weight” and displayed at checkout.
  • We charge a handling fee of $2.50 for all orders.

Shipment confirmation & Order tracking

  • You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

  • Certain products and brands distributed by Self Defense Mall are not available for export. Check with our website or your sales representative for details.
  • Self Defense Mall is not responsible for estimating, or paying Customs Duties, Fees, Taxes, and or Brokerage Costs.
  • Self Defense Mall is not responsible for any product(s) held or seized by Customs or Government Agents: it is the importer’s responsibility to know and abide by all laws, codes, and restrictions on products ordered through Sportsman’s Supply.

SHIPPING INSURANCE POLICY

  • Self Defense Mall is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

  • Self Defense Mall is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

  • Our Return & Refund Policy provides detailed information about options and procedures for returning your order.