Returns & Refund Policy

RETURNS POLICY

Thank you for shopping at Self Defense Mall

If you are not entirely satisfied with your purchase, we’re here to help.

RETURNS

  • All defective returns require a return merchandise authorization number (RMA#).
  • Contact our office for an RMA#, which must be placed on the outside of the box. Any returns sent to our warehouse without an RMA # will be rejected. The cost of shipping the defective product back to Self Defense Mall will be paid by the customer. For your protection, we recommend that they are shipped with tracking information and insurance.
  • The shipment cost of the replaced product(s) will be paid by Self Defense Mall.
  • You have 5 calendar days to return a defective item from the date you received it.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase or your return will not be processed.
  • Any item returned after 5 days will be processed as a repair.

CHANGES TO THIS RETURN POLICY

  • We may update our Return Policy from time to time. We will notify you of any changes by posting the new Return Policy on this page.
  • We will let you know on Our Program and Site before or when the changes become effective and update the “Last Updated” date at the top of this Return Policy.
  • You are advised to review this Return Policy periodically for any changes.
  • Changes to this Return Policy are significant when they are posted on this page.

Kindly test the product(s) before returning it to us. Many items shipped back to us as defective work fine; some after doing something as simple as putting in new batteries. If an item is returned to us and found to be working, the customer will have to pay return shipping charges. Also, the item must not show signs of abuse or misuse, and all parts, instructions, and accessories must be included to receive full credit.

GOVERNING LAWS

These terms are governed by, and constructed in accordance with the laws of each applicable state and territory in the United States, and you irrevocably submit to the jurisdiction of the courts of the respective states.

CONTACT US

If you have any questions on how to return your item to us, contact us at [email protected]

Self Defense Mall
94 Wanaque Ave PMB 103
Pompton Lakes, NJ 07442

NOTE: Above address is for business mail only, not for Returns.

My item was damaged by the shipping carrier. How do I get it replaced?

All shipping damage and breakage must be reported to us within seven days of receipt as you must make claims with carrier. We will act on your behalf with the carrier to expedite your claim and ship you a replacement product. Please get in touch with us at [email protected] to report any merchandise damaged by the shipping carrier.

I received a defective item. How do I get it replaced?

We stand behind every product. In the unlikely event that you receive a defective item, please get in touch with us to request a replacement. All replacement requests must be made by emailing us at [email protected] to secure a Return Authorization number (RMA). A replacement product cannot be issued until the defective item is returned and received. It is the responsibility of the customer to return the defective item.

I received a defective item that I no longer want. How do I return it for a refund?

If you receive a defective item that you want to return and not have us replace it, we will refund you 100% of your item cost. All defective item returns for credit must be made by emailing us at returns@selfdefensemall.com  to secure a Return Authorization number (RMA). Your return credit cannot be issued until the defective item is returned and received. It is the responsibility of the customer to return the defective item.

Warranty

Self Defense Mall offers a limited warranty on all products.

Some products have manufacturer’s warranties that are much longer. Products with expiration dates, like pepper spray, have a warranty governed by the expiration date.

Unless otherwise specified on our product details page, Self Defense Mall will repair its products with new or rebuilt parts, free of charge, in the U.S.A. for 90 days from the date of original purchase in the event of a defect in materials or workmanship. The product must be shipped back to Self Defense Mall for repair in original packing. Shipping charges for all returns are at the expense of the customer. This warranty is extended only to the original purchaser. A purchase receipt or other proof of original purchase date will be required before warranty performance is rendered. We email all customers an invoice, and this is sufficient documentation to submit for warranty coverage.

This warranty only covers failures due to defects in materials or workmanship that occur during normal use. It does not cover damage that occurs in the shipment (covered separately) or failures which are caused by products not supplied by Self Defense Mall or failures which result from accident, misuse, abuse, neglect, mishandling, misapplication, alteration, modification, or commercial use of the product, or service by anyone other than Self Defense Mall, or damage that is attributable to acts of God.

Limits and Exclusions

There are no express warranties except as listed above.

SELF DEFENSE MALL SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF THIS WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.

Some states do not allow the exclusion of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above exclusions or limitations may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

Batteries, pepper spray, and other disposable items are excluded. If you have doubt regarding an item you are interested in regarding warranty, please contact us at [email protected]

All returned items must be in original packaging and include all components in good working order. Products not meeting these terms are subject to no refund.