Self Defense Mall Returns and Refunds Policy
Dear Valued Customer,
Thank you for shopping at Self Defense Mall. We are committed to providing high-quality products and services to our customers. If for any reason you are not completely satisfied with your purchase, we will be glad to assist you in the return process.
Self Defense Mall’s Returns and Refunds Policy allows customers to return unused, undamaged, and in their original packaging items within 30 days of delivery. The returned items must be received in their original condition and packaging to qualify for a full refund, except for TASER and Byrna Pepper Guns. Please note that we do not offer refunds on TASER and Byrna Pepper Guns due to customers attempting to use the product one time and trying to return the product after initial use.
Initiating a Return
To initiate a return, please contact our customer service team at firstname.lastname@example.org and provide your order number and the reason for your return. Our team will review your request and provide you with instructions on how to proceed with the return.
We will provide you with a prepaid shipping label to return the item(s). Please package the item(s) securely and affix the shipping label to the package. Once we receive the returned item(s), we will inspect them to ensure they meet the criteria for a full refund.
Please note that we do not cover the cost of return shipping, unless the item was damaged or defective upon receipt. If the item(s) returned are not in their original condition or packaging, we may not be able to issue a full refund.
Upon receiving the returned item(s), we will issue a refund to the original payment method. Please allow 3-5 business days for the refund to appear on your account.
Changes to this Return Policy
We may update our Return Policy from time to time, and we will notify you of any changes by posting the new Return Policy on our website. It is important that you periodically review this policy for any changes. Changes to this Return Policy are significant when they are posted on this page.
Kindly test the product(s) before returning them to us. Many items shipped back to us as defective work fine; some after doing something as simple as putting in new batteries. If an item is returned to us and found to be working, the customer will have to pay the return shipping charges. Also, the item must not show signs of abuse or misuse, and all parts, instructions, and accessories must be included to receive full credit.
These terms are governed by, and construed in accordance with the laws of each applicable state and territory in the United States, and you irrevocably submit to the jurisdiction of the courts of the respective states.
If you have any questions on how to return your item to us, please contact us at email@example.com.
Our business address is:
Self Defense Mall
94 Wanaque Ave PMB 103
Pompton Lakes, NJ 07442
Note that the above address is for business mail only, not for returns.
My Item was Damaged by the Shipping Carrier. How do I get it replaced?
All shipping damage and breakage must be reported to us within seven days of receipt. You must make claims with the carrier. We will act on your behalf with the carrier to expedite your claim and ship you a replacement product. Please get in touch with us at firstname.lastname@example.org to report any merchandise damaged by the shipping carrier.