Self Defense Mall Returns and Refunds Policy

Dear Valued Customer,

Thank you for shopping at Self Defense Mall. We are committed to providing high-quality products and services. If you are not completely satisfied with your purchase, we are here to assist you with the return process.

Non-Returnable Items

TASER & Accessories: No TASER products, including but not limited to TASER guns, accessories, holsters, and targets, may be returned for a refund. Used guns, ammunition, and TASER products are non-returnable.

Returns

Our Returns and Refunds Policy allows customers to return items within 30 days of delivery, provided they are unused, undamaged, and in their original packaging. Returned items must be in their original condition and packaging to qualify for a full refund.

Initiating a Return

To initiate a return, please contact our customer service team at returns@selfdefensemall.com with your order number and the reason for your return. Our team will review your request and provide instructions on how to proceed.

Return Shipping

We will provide you with a prepaid shipping label to return the item(s). Please ensure the item(s) are securely packaged and that the shipping label is affixed to the package. Upon receipt, we will inspect the returned item(s) to ensure they meet the criteria for a refund.

Please note that return shipping costs are not covered unless the item was damaged or defective upon receipt. Items not returned in their original condition or packaging may not qualify for a full refund.

Refunds

Once the returned item(s) have been received and inspected, a refund will be issued to the original payment method. Please allow 3-5 business days for the refund to appear in your account.

Damaged Items

If your item was damaged during shipping, it must be reported within seven days of receipt. We will assist you in filing a claim with the carrier and expedite a replacement. Contact us at returns@selfdefensemall.com to report any shipping damage.

Testing Before Returning

We recommend testing the product before initiating a return. Many items reported as defective function properly after simple troubleshooting, such as replacing batteries. If an item is returned and found to be working, the customer will be responsible for return shipping charges. Items must not show signs of abuse or misuse, and all parts, instructions, and accessories must be included to receive full credit.

Changes to This Return Policy

We may update our Return Policy from time to time. Any changes will be posted on this page. Please review this policy periodically to stay informed of any updates.

Governing Law

These terms are governed by and construed in accordance with the laws of the applicable state or territory in the United States. You agree to submit to the jurisdiction of the courts of the respective states.

Contact Us

If you have any questions regarding the return process, please contact us at returns@selfdefensemall.com.

Business Address: 94 Wanaque Ave PMB 103
Pompton Lakes, NJ 07442